Privacy Policy

1. Introduction

At Createanet, protecting your privacy and personal data is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website at www.createanet.co.uk (“Website”).

By using our Website, you consent to the practices outlined in this policy. If you do not agree, please do not use the Website. We may update this policy from time to time, and your continued use of the Website constitutes your acceptance of any changes.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following personal data when you engage with us directly:

Full name
Email address
Phone number
Location
Details of communication (e.g. queries submitted via our contact form)

We use this information to:

Respond to enquiries
Provide information about our services
Improve customer support

2.2 Information Collected Automatically

When you use our Website, we may automatically collect certain technical information including:

Device and browser type
Operating system
IP address
Usage behaviour (e.g. time spent, pages visited)
Cookies and similar tracking technologies

We use cookies to improve website functionality and personalise your experience. You can manage your cookie preferences via your browser settings.

2.3 Children

Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

3. Purpose of Processing

We process your data to:

Operate and improve our Website and services
Respond to customer enquiries
Prevent abuse and ensure secure use of our services
Monitor performance and usage trends
Comply with legal obligations

We will not use your data for any purpose incompatible with those listed without obtaining your additional consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. For specific security queries, contact us at apps@createanet.co.uk.

5. Data Protection Principles

We uphold the following principles:

Lawfulness, Fairness, Transparency: Data is collected and used with your knowledge and consent.
Purpose Limitation: Data is processed only for the stated purposes.
Data Minimisation: We only collect necessary data.
Accuracy: We maintain accurate and up-to-date records.
Storage Limitation: We retain data only for as long as needed.
Integrity and Confidentiality: We secure your data against unauthorised use.
Accountability: We can demonstrate compliance with applicable data protection laws.

6. How We Process Your Data

Data may be:

Collected, stored, accessed, and updated by our internal systems
Shared with our subsidiaries (if applicable) under strict privacy agreements
Not transferred outside the EEA without appropriate safeguards
Never sold or used for direct marketing by third parties

7. Data Storage

Your data is stored in secure on-premises systems and reputable cloud environments. We apply industry-standard protections to prevent unauthorised access, loss, or misuse.

8. Disclosure

We will not share your data unless:

Required by law or legal request
Necessary to prevent fraud or misuse
Needed to protect the rights and safety of Createanet or others

You accept that online communications may not be fully secure and that international hosting may mean your data is processed outside your home country.

9. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before sharing your data.

10. Your Rights

Under the UK GDPR, you have the right to:

Request access to your data
Request correction or deletion
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email: apps@createanet.co.uk